Zendesk
AI-powered customer service platform for support teams to handle tickets, chat, voice and knowledge in one place.
About Zendesk
Zendesk is a customer service platform that combines ticketing, messaging, voice and a knowledge base with AI agents. It is aimed at support teams that want to resolve customer enquiries across several channels from one system.
The company says its AI agents can resolve issues end-to-end and automate up to 80% of interactions. These figures are the vendor's own claims and have not been independently verified.
Beyond customer service, Zendesk lists products for employee service, IT service management and contact centres. It also offers a copilot for agents, quality assurance scoring of human and AI agents, and workforce management for forecasting and scheduling.
- Ticketing, messaging and live chat
- AI agents and agent copilot
- Voice and contact centre tools
- Knowledge base and reporting
- Marketplace with 1,800+ apps and integrations
A 14-day free trial is offered, with no credit card required. Pricing for paid plans is published on the vendor's website.
What it does
Requirements & licence
| Runs on | Web browser |
|---|---|
| Internet | Needs internet |
| System requirements | Modern web browser and an internet connection. |
| Licence | Subscription — Commercial SaaS subscription |
| Source code | Not included — you buy the right to use the software, not ownership of the code |
| Distribution | Online service |
| Last updated | 22 Oct 2026 |
| Support | Community or self-service |
| Documentation | Read the user guide |
Downloads
Learn Zendesk
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Publisher
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