Salesforce
Cloud CRM platform with AI agents for sales, service, marketing and commerce teams in businesses of all sizes.
About Salesforce
Salesforce is a cloud-based customer relationship management (CRM) platform. It brings customer data, business applications and AI agents together so that sales, service, marketing, commerce and IT teams can work from the same records.
The company describes its products as an "agentic" platform. Agentforce is used to build and run AI agents that handle routine work and customer enquiries, within rules the business sets. Data 360 brings data from different sources together, and Customer 360 holds the business rules and workflows.
The wider range covers Slack, Sales, Service, Marketing, Commerce, Small Business, Tableau for analytics and the Salesforce Platform for building apps. A Headless Toolkit, with APIs and MCP servers, lets developers connect Salesforce to other AI tools and custom interfaces.
- Sales, service, marketing and commerce applications
- AI agents through Agentforce
- Data integration and analytics
- Developer tools and APIs
A free trial is offered, with no credit card needed and no software to install. Prices vary by product and edition, so check the Salesforce pricing pages before buying.
What it does
Requirements & licence
| Runs on | Web browser |
|---|---|
| Internet | Needs internet |
| System requirements | Modern web browser and an internet connection. |
| Licence | Commercial — Proprietary commercial subscription |
| Source code | Not included — you buy the right to use the software, not ownership of the code |
| Distribution | Online service |
| Last updated | 22 Oct 2026 |
| Support | Community or self-service |
| Documentation | Read the user guide |
Downloads
Learn Salesforce
Hand-picked video tutorials from YouTube to help you get started and get more out of it.
Videos are made by independent creators and play from YouTube. More on YouTube
Get trained on Salesforce
Want yourself or your team trained to use Salesforce properly? Tell us and we will arrange a trainer — online or in person.
Do you teach Salesforce? Become a trainer.
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Publisher
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